Terms of Service

Effective Date: January 16, 2026

1. The Services

AlterEnable provides two primary categories of services:

• Advisory Services: Executive advisory engagements covering AI implementation, platform strategy, and operational excellence. Advisory engagements are governed by separate statements of work or engagement agreements entered into with each client.
• SYNTRIX Platform: A subscription-based executive intelligence platform that connects to an organization's existing cloud and SaaS providers via read-only OAuth, synthesizes operational signals, and delivers intelligence through executive briefs, daily briefs, and stakeholder materials. SYNTRIX is available in three subscription tiers: Essentials, Professional, and Enterprise.

2. Eligibility

To use the Services, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. The Services are intended for business use and are not directed at consumers or minors.

3. Accounts and Access

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to provide accurate, current, and complete information when creating an account and to keep that information updated.
• You must notify us immediately of any unauthorized use of your account or any other security breach at legal@alterenable.com.
• We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk.
• Each account is for use by the authorized organization and its designated seats. Sharing credentials or seats with unauthorized parties is prohibited.

4. Read-Only Data Connections

SYNTRIX connects to third-party providers via read-only OAuth authorization. Connected providers currently include:

• Identity: Microsoft 365, Google Workspace, Okta
• Cloud: Amazon Web Services, Google Cloud Platform
• Delivery: GitHub, Jira
• Collaboration: Slack, Zoom

By enabling an integration, you authorize AlterEnable to access and process data from that provider within the scope of the OAuth permissions you grant. SYNTRIX never writes to, modifies, or executes actions in any connected system. We are not responsible for the availability, accuracy, or changes to third-party provider data or APIs. You remain responsible for managing your OAuth authorizations and may revoke access at any time through platform settings.

5. Intelligence Outputs and AI Features

SYNTRIX synthesizes operational signals from connected providers to generate executive intelligence. All findings trace to specific, real signals from connected systems. We do not generate synthetic or estimated outputs.

Intelligence outputs are designed to inform human decision-making and are not a substitute for professional legal, financial, compliance, or other expert advice. You are responsible for reviewing and independently validating any outputs before acting on them. AlterEnable is not liable for decisions made based solely on platform-generated intelligence.

Your organizational data is not used to train shared or public AI models and is processed exclusively to deliver the Services to your organization.

6. Acceptable Use

You agree not to:

• Reverse engineer, decompile, disassemble, or attempt to derive source code from any part of the Services.
• Resell, sublicense, or otherwise make the Services available to third parties without written authorization.
• Use the Services to transmit malware, spam, or unlawful content.
• Attempt to gain unauthorized access to systems, accounts, or data beyond your authorized scope.
• Abuse, circumvent, or stress-test rate limits or API quotas.
• Use the Services for any purpose that violates applicable law or regulation.
• Interfere with or disrupt the integrity or performance of the Services or infrastructure.

Detailed acceptable use requirements for the SYNTRIX platform are available at syntrix.alterenable.com/support.

7. Subscriptions, Billing, and Termination

Subscriptions

• SYNTRIX subscriptions are billed monthly or annually per your selected plan (Essentials, Professional, or Enterprise).
• Annual subscriptions are billed in full at the start of each subscription year.
• Subscriptions auto-renew at the end of each billing period unless canceled before the renewal date.

Enterprise Agreements

• Enterprise subscriptions are handled by direct agreement. Net-30 invoicing, purchase order support, ACH, and wire transfer are available.
• Contact charles@alterenable.com to initiate an Enterprise agreement.

Termination

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a billing period except where required by law.
• We may suspend or terminate your access immediately for material breach of these Terms, non-payment, or activity that poses risk to the Services or other users.
• Upon termination, your right to access the Services ceases. We will retain your data for a reasonable period following termination to allow for export requests, after which it will be deleted in accordance with our retention policy.

8. Intellectual Property

The Services, including all software, content, trademarks, trade names, logos, and models, are owned by AlterEnable, LLC or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of any AlterEnable intellectual property to you.

You retain ownership of all data you provide or that is accessed through your authorized integrations. You grant AlterEnable a limited, non-exclusive, royalty-free license to access, process, and use your data solely to provide the Services to your organization. This license terminates when your account is closed.

9. Confidentiality

Each party agrees to protect the other party's confidential information with at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

Data handling and privacy practices are described in our Privacy Policy.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, ALTERENABLE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components. We do not warrant the accuracy, completeness, or reliability of any intelligence outputs generated by the platform.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALTERENABLE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO ALTERENABLE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

12. Indemnification

You agree to defend, indemnify, and hold harmless AlterEnable and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) your violation of applicable law or third-party rights; or (c) your organizational data or integrations, including any claim that your data infringes third-party intellectual property rights.

13. Modifications to the Services and Terms

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We may update these Terms from time to time. Material changes will be communicated via email to registered users or through an in-product notice. Continued use of the Services after the effective date of any update constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois. Each party consents to personal jurisdiction in those courts and waives any objection to venue.

15. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable engagement agreements, constitute the entire agreement between you and AlterEnable regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of future enforcement of that provision.
• Assignment: You may not assign these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party will be liable for delays or failures caused by circumstances beyond their reasonable control.

16. Contact

AlterEnable, LLC

Jurisdiction: Illinois, United States

Legal inquiries: legal@alterenable.com

Enterprise agreements: charles@alterenable.com

General inquiries: info@alterenable.com